1Contact us
Hattli Support will get back to you in the app or through any of the channels below:
- Phone0594558016
- WhatsApp+970594558016
- In the customer appAccount → Hattli Support → Live chat
- In the driver appSupport button on the home screen → Chat with Hattli Support
2For customers
- Where’s my order? Open “My orders” to see your order’s status, and once your driver picks it up you can follow it on the map.
- I want to cancel an order: you can cancel it from the order page before the restaurant starts preparing it. After that, talk to us from “Account → Hattli Support”.
- Something is wrong or missing in my order: talk to us from the order page itself, and send us a photo if you can.
- Delivery fees: they’re calculated by the distance between the place and your address, and you see them before you confirm your order.
3For drivers
- How do I become a driver? Contact Hattli Support on the numbers above, and we’ll open an account for you once we’ve got to know you.
- I’m not getting any orders: make sure you’re “Online” and that the app’s location permission is set to “Always”.
- Account statement: go to “My earnings → Account statement” to see all your deliveries and earnings.
4For restaurants and stores
- How do I register my place? In the “Hattli - Restaurant” app, tap “Register your restaurant”, and our team will review your request and get in touch.
- I’m not getting order notifications: allow notifications for the app, and keep the sound on from the top of the screen.
- Account statement and payments: open the menu → “Account statement”; you can download it as a PDF or Excel file.
5Deleting your account
- Customer app: “Account” → scroll to the bottom → “Delete account permanently”.
- Restaurant app: side menu → “Delete account” at the bottom.
- Drivers and staff: ask Hattli Support to delete your account in the chat or on the numbers above.
Details of the data we keep and how we protect it are in our privacy policy.