1Service areas
Hattli delivers within the active cities and areas of the West Bank. Before you confirm an order, the app shows whether your address is inside a delivery area.
2Delivery fees
Delivery fees depend on the distance or the delivery area and are shown clearly in shekels (₪) before you confirm the order.
3Delivery time
An estimated delivery time is shown before and during the order. It depends on the restaurant’s or store’s preparation time, the distance and traffic. You can also schedule an order for later.
4Tracking
Follow your order’s status and the driver’s location live in the app, with a notification at every step until delivery.
5Receiving your order
- Please be at the delivery address and answer your phone when the driver arrives.
- If we can’t reach you, the driver or our support team will contact you to arrange delivery.
6Service hours
According to each restaurant’s and store’s opening hours shown in the app.
7Payment
Cash to the driver on delivery, or in advance by card (Visa and Mastercard) through a secure payment gateway.
8Contact us
- Phone0594558016
- WhatsApp+970594558016
- In the customer appAccount → Hattli Support → Live chat
- In the driver appSupport button on the home screen → Chat with Hattli Support